RETURN POLICY

US, CANADA, EUROPE, ASIA, AUSTRALIA & NEW ZEALAND

RETURN & EXCHANGE POLICY

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached and a copy of your invoice within 14 days of receiving your item(s) for a refund. For a full refund, returns MUST be received at our warehouse within 14 days of your original delivery date. Items received after 14 days but within 30 days are subject to a 20% restocking fee and merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days. Please note: Swimwear must have the sanitary lining still intact and the original packaging to be accepted.

Please allow 5 business days upon your return's arrival at our warehouse for processing. We cannot refund gift items. If you received the item(s) as a gift, you may exchange for one that is of equal or more value (please see "Exchanges" section).

Please indicate on your invoice which item(s) you are returning, and whether you'd like a refund or exchange (if exchange, please also list requested items, colors, and sizes).

The customer is responsible for return shipping fees, but if you are requesting an exchange, the new item will be shipped at no extra cost. You may ship your return with any company you like. We recommend using a method with a tracking number or delivery confirmation. We also recommend insuring your return.

RETURNS

Please follow the directions stated above. Upon receiving your returned garment we will send a confirmation email that your credit card has been refunded. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or more value and we will charge you the difference.

EXCHANGES

If you request an exchange, you will receive an email from UPS when the new item(s) ship.
If the requested item is not available, you will be refunded instead, and will receive an email when this is complete.
Any difference in price for exchanges will be charged or refunded to the same credit card used to place the order.

Please send all returns and exchanges to the following address:
Panalpina
Attn DVF.com Returns
1000 Castle Road
Secaucus, NJ 07094

DVF LUGGAGE WARRANTY AND RETURN POLICY

Diane von Furstenberg Luggage warrants that this product will be free from defects in material and workmanship for a period of ten years from the date of purchase. We will repair this product without charge or replace it with an equivalent product if a defect arises during the warranty period. We ask only that you return the defective item, postage prepaid and insured, together with your check for $12.95 to cover handling and return freight, and your proof of purchase to:

Diane von Furstenberg Luggage
994 Riverview Drive
Totowa, New Jersey 07512

This warranty does not cover damage caused by accident, misuse, theft, normal wear and tear or injury to the goods caused by common carrier or private delivery services. Implied warranty of merchantability of fitness are limited to the term of the warranty contained herein. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

EUROPE

RETURN & EXCHANGE POLICY

EXCHANGES

For an exchange please send back your unworn garment, and upon receiving it we will charge or credit the difference in price onto your credit card. Please note that it takes 3-5 days for us to process returns. You will receive an email when your card is credited for a return. Also, it takes 3-5 days for us to process exchanges. You will receive an email when your exchange is shipped.

Please send all returns and exchanges to the following address:
Panalpina
Attn DVF.com Returns
Cargo Forum
Flight Forum 2550
5657 DZ Eindhoven Airport
The Netherlands